Cancellation policy

We offer a generous cancellation policy for guests booking directly with us. We understand your plans or situation might change, as well does the world around us. Above all we recommend taking out a travel- and cancellation insurance.

Cancellation penalties depend on the booking method, the rate chosen and when you cancel in relation to your arrival date. People who have made their booking through an agency or tour operator must adhere to the cancellation conditions indicated by said intermediary, while the cancellation policy of bookings made directly with Viva la Vida Buena, both through our website or through any other means of communication, will depend on the situation:

In case of cancellation up to 6 weeks before arrival, regardless of the reason, a full refund will be made.
In case of cancellation up to 14 days before arrival, regardless of the reason, the booking holder can change dates without costs. The standard payment conditions apply.
In case of cancellation between 14 days before arrival up to arrival, regardless of the reason, no refund will be made, neither the option to change dates.
When there are strict travel restrictions for your travel destination shortly before the start (up to 7 days prior to arrival) you may rebook. According to availability and corresponding night rate. No refund will be issued.