Términos y condiciones | Su estancia en el Mediterráneo.

1.    THINGS TO KNOW
•    All our stays are pet-free.
•    All our stays are non-smoking.
•    Parties or events in our stays are not allowed.
•    Foto- or film shoots are not allowed in our stays or its outside area without permission from Viva la Vida Buena.
•    Groups under the age of 25 are not allowed.
•    Ca la Bahía is part of the Arnella community. Therefore the rules of the community apply (Annex A)
•    Ca la Ola is part of the Las Olas community. Therefore the rules of the community apply (Annex B)

2.    INTRODUCTION
El presente documento contiene las condiciones generales aplicables a los servicios de alquiler vacacional contratados a Viva la Vida Buena para los inmuebles alquilados por Viva la Vida Buena o reservados por plataformas de terceros. Este servicio también se denomina ‘Su estancia mediterránea’. 

The following general property booking conditions are an inseparable part of the agreement between the occupant (herein ‘you’, the ‘customer’, the ‘occupant’) and Viva la Vida Buena: CIF (Tax ID):  ESB05405709, legally registered with our properties at the Valencian Tourist Board, Calle la Luna 10a, Llíber, Alicante, Tel: +34 664 623 968; Email: hello@vivalavidabuena.com, (herein Viva la Vida Buena’, we or us). 

Nuestras casas pueden mencionarse en este documento como residencia, casa o estancia.

Por lo tanto, al reservar un alojamiento estás aceptando estas condiciones en su totalidad, independientemente del medio que utilices para realizar tu reserva: directamente en Viva la Vida Buena (por correo electrónico, teléfono o redes sociales), la página web de Viva la Vida Buena (www.vivalavidabuena.com) o centrales de reservas de terceros o páginas web de otras agencias o touroperadores con los que Viva la Vida Buena tenga acuerdos.

Además, al reservar una de nuestras estancias, acepta sus condiciones especiales, que se especifican en la reserva y/o se mencionan en el sitio web.

3.    PRICES
Las tarifas publicadas para el alquiler diario o semanal varían en función de la semana elegida. Estas tarifas se especifican claramente en los detalles de la reserva o en el sitio web de terceros. Las tarifas, la estancia mínima y los días de llegada pueden variar según la temporada. Las tarifas de las estancias incluyen los gastos de energía con un máximo de 6 kWh por persona y día. Los niños menores de 2 años y/o que no ocupen cama no están incluidos en el máximo diario.

Las tarifas para estancias largas se basan en un mínimo de tres semanas, con llegada y salida cualquier día de la semana. En el caso de estancias largas, los costes de energía no están incluidos en la tarifa de alquiler y deben ser pagados por separado por el ocupante en función del consumo real, según indiquen los contadores. Salvo acuerdo en contrario.

Para todas las reservas, las tarifas incluyen los impuestos aplicables al alojamiento (IVA, impuestos locales, comunitarios y turísticos, si los hubiera). La limpieza, los paquetes de ropa blanca y otros servicios se calculan por separado.

Los posibles costes adicionales derivados de la solicitud de artículos adicionales no incluidos en la estancia, como ropa de cama extra, limpieza extra o servicio personal a petición no están incluidos en la tarifa de alquiler. Si reserva alguno de los extras, esta información se especificará en la reserva. Si desea servicios adicionales después de haber tomado posesión de la casa de vacaciones, podría cobrarse una tarifa adicional, por encima del precio del servicio, para satisfacer la solicitud o para traerla a la casa de vacaciones.

4.    BOOKING AND PAYMENT CONDITIONS
1.    Purpose: The booking is solely for tourism purposes, not for the purposes of business, the staging of events, advertising activities, film or photo shoots or activities of any other kind. We therefore decline all liability to companies or individuals for damages deriving from loss of earnings or any activity other than tourism.
2.    Booking methods: Bookings can be made directly (email, phone or social media) or through the website www.vivalavidabuena.com or third-party booking websites. 
3.    Payment method: Payment can be made by bank transfer or debit card. Credit cards, bank cheques, traveller’s cheques and cash are not accepted.
4.    Rates: Viva la Vida Buena offers rates with different prices and cancellation policies. During the booking process, the client will be able to choose the rate he or she wants, committing to respect its price and its cancellation policy. If a mistake is made during this process, there is a 24-hour window to contact Viva la Vida Buena and request a rectification (only by email). Once this period has expired, no rectification can be made on the chosen rate.
5.    Payment by instalment: We offer you several options for paying by instalments:
a.    50%-50% instalments: An initial 50% payment on booking and the remaining 50% at least 42 days before arrival.
b.    Full payment: You can pay the full amount when you make the booking. If you confirm the booking less than 42 days prior to arrival only this payment option will be available.
Las condiciones de pago se describen en la confirmación. En ningún caso se le entregarán las llaves de la vivienda hasta que se haya abonado el importe total de la reserva. Si paga por transferencia bancaria y no se ha recibido el importe íntegro en el momento de la llegada, no podrá entrar en la casa.
6.    Booking cancellation on the grounds of breach of the payment conditions: Once more than 3 working days have passed after a deadline for payment, the booking will automatically be cancelled. Viva la Vida Buena undertakes to send the occupant non-payment reminders and notification of imminent cancellation by email, to prevent non-payment because of forgetfulness. 
7.    Extending your stay: If you wish to extend your stay in the stay you have booked, arriving before, or leaving after the date you initially indicated, you may put this request to Viva la Vida Buena provided that the stay booked is available for the dates required. You will be charged for the extra nights at the pre-established rate for the period in question, taking advantage of special offers or discounts should these apply.
8.    Cutting short your stay: If you decide to cut short your stay for any reason, you will not be entitled to any type of reimbursement, because your stay is booked as a unit and is subject to the number of nights booked.
9.    Request by occupant to change dates: If you wish to stay the same number of nights in the stay that you booked the following conditions must be complied with:
a.    If this leads to an increase in the amount payable for the booking, you will be obliged to pay this before the start of your stay. 
b.    Under no circumstances will there be a reduction in the amount payable for the initial booking, nor will any part of the amount paid be refunded. 
10.    No-shows: Twenty-four (24) hours after the start of the stay, if you do not show up on the date on which you have informed us you will arrive, the booking will be deemed cancelled and you will not be entitled to a discount or to a refund on the total booking price.

5.    CANCELLATION CONDITIONS
Las penalizaciones por cancelación dependen del método de reserva, la tarifa elegida y el momento de la cancelación en relación con la fecha de llegada. Las personas que hayan realizado su reserva a través de una agencia u operador turístico deberán atenerse a las condiciones de cancelación indicadas por dicho intermediario.

La política de cancelación de las reservas realizadas directamente con Viva la Vida Buena, tanto a través de nuestra página web como a través de cualquier otro medio de comunicación, dependerá de la situación. Por todos los medios aconsejamos la contratación de un seguro de viaje y cancelación.

Reservas hasta tres semanas
•   In case of cancellation up to six weeks before arrival, regardless of the reason, a full refund will be made
•   In case of cancellation up to four weeks before arrival, regardless of the reason, the booking holder can change dates without costs. The standard payment conditions apply. The new booking must be made within six months from the original arrival date.
•   In case of cancellation between four weeks before arrival up to arrival, regardless of the reason, no refund will be made, neither the option to change dates.

Reservas de tres a seis semanas
•    In case of cancellation up to twelve weeks before arrival, regardless of the reason, a full refund will be made.
•    In case of cancellation up to eight weeks before arrival, regardless of the reason, the booker holder can change dates without costs. The standard payment conditions apply. The new booking must be made within six months from the original arrival date.
•    In case of cancellation between eight weeks before arrival up to arrival, regardless of the reason, no refund will be made, neither the option to change dates.

Reservas a partir de seis semanas (larga duración/invernada)
•    In case of cancellation up to twenty weeks before arrival, regardless of the reason, a full refund will be made.
•    In case of cancellation up to sixteen weeks before arrival, regardless of the reason, the booker holder can change dates without costs. The standard payment conditions apply. The new booking must be made within six months from the original arrival date.
•    In case of cancellation between sixteen weeks before arrival up to arrival, regardless of the reason, no refund will be made, neither the option to change dates.

6.    SECURITY DEPOSIT
En el momento de efectuar la reserva deberá abonar una fianza para garantizar el correcto uso y cuidado del mobiliario, el equipamiento y las condiciones de uso y salida. El importe deberá abonarse por adelantado. La fianza se liberará en el plazo máximo de una semana tras la finalización de la estancia, siempre que una inspección haya demostrado que el alojamiento no ha sufrido daños.

Por otro lado, al reservar estancias de larga duración (más de tres semanas), se le solicitará un depósito de garantía adicional en función del tipo de estancia. Deberá abonar esta cantidad antes de su llegada, y le será devuelta una vez finalizada su estancia en el alojamiento, una vez deducidas las cantidades correspondientes a las facturas de suministro energético que pudieran estar pendientes. 

La fianza se retendrá hasta que estas facturas estén en nuestro poder. Perderá (una parte de) la fianza en caso de que no cumpla las condiciones de salida y las condiciones de uso.

7.    TAKING POSSESSION OF THE STAY
Podrá tomar posesión de la estancia durante el horario establecido en la reserva. A su llegada, deberá haber abonado el importe total correspondiente a la reserva, incluidos los extras, antes de poder entrar en la casa. La entrada anticipada podría estar disponible y está sujeta a petición.

En ningún caso podrá acceder antes a la estancia, ya que antes de permitirle la entrada es imprescindible que nuestro equipo de limpieza haya terminado su trabajo y se haya realizado una inspección de control de calidad. Los equipos de limpieza no están autorizados a dejar entrar a los ocupantes en la estancia. 

Si la estancia no estuviera disponible una vez transcurridas las horas establecidas en el contrato, por lo que tuvieras que esperar para tomar posesión de la misma, Viva la Vida Buena se hará cargo de tramitar una compensación económica por el retraso. 

8.    DEPARTURE FROM THE STAY
You must vacate the stay before the hours established in the reservation. If you have not left the stay by the time indicated, Viva la Vida Buena may apply an extra charge of up to 1 day’s rental, since this delay seriously affects our cleaning and quality control procedures. Late check out can only be authorised by our team and it must be requested at least 48 hours in advance.

La estancia debe dejarse en las mismas condiciones en las que la encontró de acuerdo con las normas que se mencionan a continuación:
•    All rubbish bins empty and rubbish (also glass, paper etc) taken out to the rubbish containers at the street.
•    Refrigerators empty. Don’t leave any food at all.
•    Dishwasher empty and no dishwash left in the kitchen.
•    Furniture in original position.

Se cobrará una tasa si:
•    More beds are used than you booked. The price of a linen set will be charged to your security deposit.
•    A key of the house, gate or pool area is lost (€ 100 each, as all locks need to be changed).
•    The stay is not checked out as aforementioned (€ 50).
•    There’s any damage or loss. We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. If the damage you have caused is not covered by the security deposit, then you will be notified by email. If we are unable to come to an agreement, we will take steps to recover the cost through the relevant legal channels as defined in Clause 13.

9.     CONDITIONS OF USE
1.    Responsibilities of the undersigned occupant. When you book a stay for other occupants (in addition to yourself), you become liable for the total rental price and for any damage caused by their behaviour and by the behaviour of all the others who occupy the rented stay. Nevertheless, legal responsibility falls on all the occupants of the stay, to whom a claim may be made for the total damage caused by the group regardless of which person actually caused the damage. 
2.    Maximum number of occupants. The booking is valid for the maximum number of occupants stated in the reservation. Use of the stay by more than the specified number of occupants is not permitted. If you exceed the maximum number of occupants, the rental agreement may be terminated immediately and you will lose your security deposit. In this case, any payments you have made will not be refunded and you will be liable to pay the total rental cost. 
3.    Visitors. Visits to the stay by others will only be permitted on an occasional basis. Under no circumstances may visitors stay the night in the stay or use it as a base to stay while they are accommodated elsewhere. 
4.    Celebrations and parties. Holding parties or events with more than the maximum number of occupants authorised in the stay is absolutely forbidden. Breach of this clause will lead to the total cancellation of the booking without the right to a refund of the price paid. Celebrations and parties in general are not allowed. The hiring of stays by companies for the organisation of celebrations or parties for third parties is not permitted, regardless of the number of guests attending. 
5.    Commercial activities. Any commercial activities like a photoshoot, film recording, TV programs or recording any type of media for (social) media activities are not allowed. Unless otherwise agreed.
6.    Smoking. Smoking (and similar like e-cigarettes, incense, tobacco pipe etcetera) inside the properties is forbidden. Smoking is only permitted outside the stays and using the ashtray.
7.    Pets. Pets are not permitted in our stays. If Viva la Vida Buena or its suppliers discover that you have brought one or more unauthorised pets onto the property, Viva la Vida Buena reserves the right to immediately cancel your stay and you will be required to vacate the stay within four (4) hours. You will also be liable to pay the additional charges for cleaning.
8.    Access to the property. During the stay, the accommodation is exclusively for your use. However, you are required to provide access to our staff and other authorised persons during your stay to verify your compliance with your obligations as described in this document, to persons needing to clean the swimming pool and maintain the garden and make any repairs or to perform other tasks deriving from incidents occurring on the property during your stay. In any case, the staff at Viva la Vida Buena will ring the doorbell or knock twice before entering the stay and will only use the key if you do not answer the door. 
9.    Suspicion. Viva la Vida Buena reserves the right to cancel the rental if there are threats or reasonable suspicion that you will cause serious damage to the property. If you breach these conditions of use and/or the departure conditions, we will automatically terminate this agreement and you will lose your security deposit. 
10.     Electricity. The cost of electricity consumption is included in the rental of our stays, and the rate is established based on a maximum daily consumption of 6 kWh/person. Children up to 2 years not occoupying a bed are not included in the daily maximum. In the event that the electricity consumption was higher than the maximum established, the excess will be deducted from your deposit. All occupants are urged to make responsible and reasonable use of heating, air conditioning equipment and energy in general to avoid incurring additional costs during their stay. It is forbidden to leave lights and especially air conditioning equipment on when you are not inside the property. 
11.    Cleaning costs. The cost of cleaning the accommodation at the end of your stay is included in the booking price and is subject to the provisions of Clause 8 of these general conditions. Any additional cleaning services requested during the stay will be subject to a supplement on the amount payable for the booking, and this must be paid before the cleaning takes place.
12.     Bed linen and towels. Bed linen and towels are included in the rental price. Prices for bed linen and towels on the website are prices per week. When the stay exceeds 10 days a compulsory change will take place weekly. This will be charged for the same price as initial linen costs.
13.     Keys to the property. You will be handed a code to open the keybox for the main key. An extra key will be in the house as well a key to open the poolcomplex (if applicable). If you do not return the key or they are mislaid, you will be charged an additional €100 to compensate the costs for placing new locks. This amount will be deducted from your security deposit.

10.     CHANGES TO BOOKINGS OR CANCELLATION BY VIVA LA VIDA BUENA DUE TO UNFORESEEABLE CIRCUMSTANCES
Viva la Vida Buena se reserva el derecho de sustituir el alojamiento reservado por otro similar en caso de que surja un imprevisto grave que le impida alojarse en el alojamiento reservado. Si no es posible alojarte en un alojamiento similar o el alojamiento propuesto no es de tu agrado, se te ofrecerán fechas alternativas o se cancelará tu reserva y se te reembolsará el importe íntegro que hayas abonado.

11.     BENEFITS AND LIABILITIES
1.    Viva la Vida Buena undertakes that the accommodation is as described in its general conditions, although you understand and accept that there may be occasional changes to the contents because of their regular use, such as different electrical appliances, outdoor furniture or decorative items, which are replaced periodically.
2.    Viva la Vida Buena declines all liability for any changes affecting the accommodation or its surroundings which are not controlled directly by Viva la Vida Buena. You specifically accept that you are not entitled to claim any compensation on the grounds of any of the following anomalies which are unforeseeable and cannot be prevented by Viva la Vida Buena:
a.    Description of the property. Viva la Vida Buena will not be liable for possible errors in the descriptions of the properties made by tour operators or third-party travel agencies. Once you have booked with a tour operator or travel agency, you must check the exact description of the property on the website of Viva la Vida Buena, the party ultimately responsible for your stay.
b.    Building work. It may be the case that there is unexpected building work in progress in the surrounding area. This building work is usually carried out by other property owners, building contractors or governmental organisations with whom Viva la Vida Buena has no relationship, so Viva la Vida Buena has no control over this work. Therefore, when booking the accommodation, you understand and accept that Viva la Vida Buena is not liable for any nuisance caused by building work which is not carried out by Viva la Vida Buena.
c.    Noise nuisance. Beside building works other noise nuisance may occur, e.g. noisy neighbours, barking dogs, local festivities, fireworks etc, which Viva la Vida Buena has no control of and which comes with a house in a residential  area and/ or residential complex and/ or inhabited region. Therefore, when booking the accommodation, you understand and accept that Viva la Vida Buena is not liable for any nuisance of third parties.
d.    TV: If the description states that there is TV in the property, this does not necessarily mean that it is possible to receive all the channels you would like. Property owners, most of whom are foreign, have decoders which do not necessarily receive all international channels, but just a selection of these
e.    Water, electricity, and Internet. Water cuts, electricity outages and internet failures are not uncommon in the Costa Blanca, particularly when the area is catering for large numbers of visitors in the summer season. Municipal and/or regional authorities may decide to temporarily cut off or restrict supplies and services due to specific building work or exceptional situations. Viva la Vida Buena declines all liability for this type of inconvenience and for damages caused by these restrictions.
f.        Accidents and thefts. Viva la Vida Buena does not accept liability for any loss, damage, or injury (injuries, illness, death, material damage or theft) sustained by you or your companions during your stay. By booking the accommodation you accept that you are responsible for the safety and security of your own belongings, and you understand that you may not hold Viva la Vida Buena liable for any of such incidents.
g.    Other incidents. It is important that you, as the occupant, agree and understand that some incidents naturally arise as a result of wear and tear on the property, and that on some occasions these are impossible to anticipate (for example, septic tank problems, boiler problems, broken taps, electrical faults, etc.).

Viva la Vida Buena dispone de un sistema preventivo y correctivo de incidencias. A pesar de nuestra política de calidad y atención al cliente es posible que algunas incidencias no hayan sido detectadas en el alojamiento que usted ha reservado. Le rogamos nos lo comunique durante las primeras 24 horas de su estancia a través de nuestro correo electrónico hello@vivalavidabuena.com o por teléfono al +34 - 664 623 968 para poder resolver la incidencia lo antes posible, con el mínimo impacto en su estancia. 

Si no nos notifica ningún problema en las primeras 24 horas, perderá el derecho a reclamar por los defectos que haya detectado a su llegada. Necesitamos que nos notifique dichas incidencias para asegurarnos de que no se le hace responsable de las roturas o daños causados por ocupantes anteriores que no hayan sido detectados por nuestro equipo durante la inspección previa a su llegada.

En Viva la Vida Buena haremos todo lo que esté en nuestras manos para resolver o minimizar el impacto de cualquier incidencia que se produzca durante su estancia. No obstante lo anterior, al reservar su estancia usted acepta que Viva la Vida Buena será responsable únicamente de aquellos asuntos sobre los que tenga control y capacidad real de resolución durante su estancia, y que determinados acontecimientos, especialmente en temporada alta, pueden tardar en resolverse más de lo deseado, por requerir la asistencia de proveedores especializados cuya disponibilidad no está garantizada.

Si la incidencia no se resuelve satisfactoriamente en el plazo de 24 horas desde que la comunique por teléfono, podrá presentar una reclamación enviando un correo electrónico a hello@vivalavidabuena.com. Si se muda a un alojamiento alternativo proporcionado por Viva la Vida Buena o abandona la propiedad antes de tiempo sin notificarlo a Viva la Vida Buena, dejará de tener derecho a recibir cualquier compensación que pudiera corresponderle.

12.     VALIDITY AND CONTRACTUAL TERM
La relación contractual queda sometida a la jurisdicción de los Juzgados y Tribunales de Denia, que resolverán cualquier reclamación o litigio en relación con las estancias en nuestros alojamientos.

En caso de cancelación hasta seis semanas antes de la llegada, independientemente del motivo, se reembolsará el importe íntegro.

En caso de cancelación hasta veinte semanas antes de la llegada, independientemente del motivo, se reembolsará el importe íntegro.